Shipping policy

Shipping

Please note our shipping policies as below:

  • A complete postal address including pin code, email ID, and contact number is essential to help us ship your order. Kindly cross-check your pin code and contact number before you complete your order.

  • If the ordered item is in stock, it will be packed and dispatched from our warehouse within 3 working days.

  • However, if some of the ordered items are not in stock, we will get them produced and have them dispatched within 10 working days of the order being placed. We will keep you informed under such circumstances.

  • Our courier partners will be able to deliver the shipment to you between Monday to Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control, including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

  • As soon as your package is dispatched, we will email you your order tracking details. Kindly bear with us until then.

  • Order Processing

    • Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email will include your order number and details of the items purchased.
    • Order Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

    Shipping Methods and Delivery Times

    • Standard Shipping: We offer standard shipping on all orders. Delivery typically takes 5-7 business days from the date of shipping.

    Shipping Charges

    • Standard Shipping: Free for orders over ₹2999. For orders below ₹500, a flat shipping fee of ₹150 will be applied.

    Order Tracking

    • Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can track your order using the tracking number provided.

    Delivery Issues

    • Delayed or Lost Orders: If your order is delayed or lost, please contact our customer service team at [customer service email] for assistance.
    • Incorrect Address: Please ensure your shipping address is correct. We are not responsible for orders delivered to an incorrect address provided by the customer.

    Returns and Exchanges

    • For information on returns and exchanges, please refer to our [Return Policy](link to return policy).

    Contact Us

    • If you have any questions or need further assistance, please contact our customer service team at info@irumfoods.in or
    • call us at +91 8197735999

For any further clarifications, please contact us at info@irumfoods.in